Discount Den
Shipping Costs
From £3.75
Orders are weight based. Orders up to 1kg are charged at £3.75 and dispatched via Yodel (tracked). Orders above 1kg are £6.50 and sent via Overnight Courier, APC.
Dispatch Time (“Lead Time”):
1 – 2 Working Days
This is the amount of time required by Discount Den to safely package and dispatch your order. However, most orders placed before 11am tend to dispatch within 24 hours (dispatched only Monday – Friday, exluding UK Bank Holidays
Standard Courier Service:
Yodel – 2 to 3 Delivery Days
This is the courier for most standard UK orders. In busier periods such as Christmas, or when couriers experience delays, please allow up to 10 working days for your order to arrive.
Tracked Service?
Yes
Yodel is a tracked service. You’ll receive a tracking number when your order is dispatched.
Priority Dispatch: Available
Next Day Delivery: Available
Need your order as soon as possible? Same day dispatch is available for an additional fee. Cut off time is 11am. After this time, priority dispatch may be dispatched the following day.
If you require next day delivery (Monday to Saturday, excluding UK Bank Holidays), a delivery upgrade maybe available.
Advisories
- Scottish Highlands & Isles, Northern Ireland & Channel Islands may take an additional 1 – 2 working days for orders to arrive.
- If your order is delayed: Please allow 10 working days to complete. If your order hasn’t arrived during this period, Contact Us and we’ll resend a fresh order, or we’ll refund any items no longer available (including any applicable delivery charges).
- Closed Saturdays, Sundays & Bank Holidays. Lead time of 1 – 2 days commences from the next working day.
Rokm Crystals
Shipping Costs
From £3.75
Orders are weight based. Orders up to 1kg are charged at £3.75 and dispatched via Yodel (tracked). Orders above 1kg are £6.50 and sent via Overnight Courier, APC.
Dispatch Time (“Lead Time”):
1 – 2 Working Days
This is the amount of time required by Rokm Crystals to safely package and dispatch your order. However, most orders placed before 11am tend to dispatch within 24 hours (dispatched only Monday – Friday, exluding UK Bank Holidays
Standard Courier Service:
Royal Mail – 2 to 3 Delivery Days
This is the courier for most standard UK orders. In busier periods such as Christmas, or when couriers experience delays, please allow up to 10 working days for your order to arrive.
Tracked Service?
Yes
We use Royal Mail tracked services. You’ll receive a tracking number when your order is dispatched.
Priority Dispatch: Available
Next Day Delivery: Available
Need your order as soon as possible? Same day dispatch is available for an additional fee. Cut off time is 11am. After this time, priority dispatch may be dispatched the following day.
If you require next day delivery (Monday to Saturday, excluding UK Bank Holidays), a delivery upgrade maybe available at checkout.
Advisories
- Scottish Highlands & Isles, Northern Ireland & Channel Islands may take an additional 1 – 2 working days for orders to arrive.
- If your order is delayed: Please allow 10 working days to complete. If your order hasn’t arrived during this period, Contact Us and we’ll resend a fresh order, or we’ll refund any items no longer available (including any applicable delivery charges).
- Closed Saturdays, Sundays & Bank Holidays. Lead time of 1 – 2 days commences from the next working day.
Geko Products
Shipping Costs:
From £0.00 (Free Shipping)
Shipping rates are calculated based on the price of your basket. Orders up to £30.00 are shipped for £3.60. Spend more than £30.00 and shipping is free to UK customers.
Dispatch Time (“Lead Time”):
1 – 2 Working Days
This is the amount of time required by Geko Products to safely package and dispatch your order.
Standard Courier Services:
Yodel – 2 to 3 Delivery Days
Evri – 2 to 3 Delivery Days
Your order will be sent with either Evri or Yodel.
Most orders arrive within 2 – 3 delivery days, but allow up to 10 working days in rare cases.
Tracked Service?
Yes
Both Yodel and Evri are tracked services. You’ll receive a tracking number when your order is dispatched.
Priority Dispatch: Available
Next Day Delivery: Available
If you require next day delivery, order by 10am Monday to Friday (excluding Bank Holidays) and your order will dispatched the same day.
Advisories
- Scottish Highlands & Isles, Northern Ireland & Channel Islands may take an additional 1 – 2 working days for orders to arrive.
- If your order is delayed: Please allow 10 working days to complete. If your order hasn’t arrived during this period, Contact Us and we’ll resend a fresh order, or we’ll refund any items no longer available (including any applicable delivery charges).
- Closed Saturdays, Sundays & Bank Holidays. Lead time of 1 – 2 days commences from the next working day.
- Optional upgrade of £5.00 applies for any order value if you need a priority dispatch and next day delivery.
Puckator
Shipping Costs
From £1.95 to £7.00
Shipping rates are based on size and weight of your order. Delivery options are varied depending on what you have in your basket and will be shown at Checkout.
Dispatch Time (“Lead Time”):
1 – 2 Working Days
This is the amount of time required by Puckator to safely package and dispatch your order.
Standard Courier Services:
Royal Mail 48 – 2 to 3 Delivery Days
DPD – Next Day Delivery
Your Basket will display the options available.
Standard shipping: Royal Mail 48 (Untracked). Allow up to 10 working days to complete delivery from dispatch.
Smaller items have an optional upgrade to DPD Next Day Delivery. Larger items (and if accompanied with smaller goods) will be sent via DPD only.
Tracked Service?
Only with DPD Next Day Delivery
Royal Mail 48 (standard) is untracked. Most orders arrive 2 – 3 delivery days from dispatch.
DPD is tracked. Most orders arrive the next delivery day (Saturday deliveries may not be available in all areas).
Priority Dispatch: Coming soon.
Next Day Delivery: Available
Priority dispatch is currently unavailable.
Opt for DPD at Checkout for Next Day Delivery.
Advisories
- Scottish Highlands & Isles, Northern Ireland & Channel Islands may take an additional 1 – 2 working days for orders to arrive.
- If your order is delayed (Royal Mail & DPD services): Please allow 10 working days to complete. If your order hasn’t arrived during this period, Contact Us and we’ll resend a fresh order, or we’ll refund any items no longer available (including any applicable delivery charges).
- Closed Saturdays, Sundays & Bank Holidays. Lead time of 1 – 2 days commences from the next working day.
- Priority Dispatch (same day) will be available soon.
- Royal Mail 48 untracked service.
- DPD tracked and usually arrives next day if orders are placed Monday – Friday (excluding Bank Holidays).
Wear We Met
Shipping Costs
From £3.10 to £16.50
Flat rate shipping. Shipping rates vary depending on your preference of delivery and dispatch speed of personalised items.
Dispatch Time (“Lead Time”):
1 – 2 Working Days
This is the amount of time required by Wear We Met needs to engrave your order and safely package for dispatch.
Standard Courier Services:
Royal Mail (Tracked)
Royal Mail 48 – 2 to 3 day delivery
Royal Mail 24 – 1 to 2 day delivery
Royal Mail Special Delivery – Next day
Same Day Dispatch & Next Day Delivery
Your Basket will display the options available.
Wear We Met use only Royal Mail services.
Same day dispatch and next day delivery needs to be ordered 11am on the day (Monday – Friday only, excluding UK Bank Holidays)
Tracked Service?
All Royal Mail services are tracked.
You will receive a tracking number once your order has been dispatched.
Priority Dispatch: Available
Next Day Delivery: Available
For priority dispatch and delivery, please select “Same Day Dispatch” (£16.50) and your order will be prioritised for same day dispatch and next day delivery.
All other delivery options have a standard 1 – 2 working day lead time.
Advisories
- Scottish Highlands & Isles, Northern Ireland & Channel Islands may take an additional 1 – 2 working days for orders to arrive.
- If your order is delayed (Royal Mail & DPD services): Please allow 10 working days to complete. If your order hasn’t arrived during this period, Contact Us and we’ll resend a fresh order, or we’ll refund any items no longer available (including any applicable delivery charges).
- Closed Saturdays, Sundays & Bank Holidays. Lead time of 1 – 2 days commences from the next working day.
- Priority Dispatch (same day) orders need to be purchased by 11am Monday to Friday, excluding UK Bank Holidays.
- All services are tracked.
- Orders received over the weekend and bank holidays will be processed accordingly on the next working day.
Questions?
We Want To Help You
FAQ's
We have 2 sites – the Discount Den warehouse which houses 5000+ items and Rokm Office which is our special office for crystals. 2 locations, 2 shipping services.
We have limited shipping services for USA, Canada, Australia and New Zealand.
If shipping services do not display in your Basket or Checkout, we may not ship to your country.
European Union Customers: We are in the process of making our products available. Please bare with us.
Unfortunately not. Discount Den (part of Rokm) and our Rokm Office operate from 2 different sites. It means we have to charge shipping fees for each site.
You’ll see both of our charges at checkout if you have items from both our sites in your basket.
We advise that you wait 10 working days to allow your shipment to arrive. This includes both tracked and untracked services.
If on the 11th working day your order, or part of your order (if you ordered from both Rokm Crystals and Discount Den) still has not arrived, contact us to let us know. Rokm will re-issue your order, or fully refund if replacements aren’t available.
It takes up to 2 working days to process, pack and dispatch your order.
If you place an order over the weekend, the lead time or “packing time” begins when businesses return for the new week.
Most services will then aim to deliver your order within 2 delivery days, unless you opted for next day delivery, or a priority dispatch.
In order for us to take action and offer a refund, you must do the following:
- Contact us within 14 days of accepting your delivery.
- For damaged goods, take pictures of the packaging and/or the damaged items and email us with your order number (or use our Contact Us section).
- We will dispatch a replacement at no cost to you.
An order will be classed as “lost” after 10 working days. Let us know your order hasn’t arrived and we will re-issue your order.
In both cases, if items are no longer available, we will refund you for all affected items in your order.
You can contact Rokm Exclusive in various ways. The fastest way is via Whatsapp.
However, if it is less urgent, you can create a new ticket in “My Account”, use our Contact Us section, or email us.
We endeavour to reply within 24 hours and Whatsapp, within 8 hours.
Contact Us
Head to our Contact Us section to create a ticket. We’ll reply directly – if you are an account holder – or lookout for an email from us within 24 hours.
Email Us
contact@rokm.co.uk
Whatsapp Us
Click here to send us a message.
