Rokm Crystals is home grown business. Starting out in one young man’s living room with a small cabinet of crystals. Rokm Crystals, through the use of social media and live selling shows to Rokm Customers, it’s now a UK Limited company and quicky expanding business.

Devoted to nature’s gifts of crystals, stunning rocks and beautiful man made creations (both in shape and material).

We like to think so! There are many businesses and sole traders who use the term “Ethical Crystal Supplier” or words to that affect, but in fact are not, so you have to be careful. To be an ethical business there are many factors to consider:

• Who are the miners or lab grown creators?
  • Are they receiving a fair income to support themselves and their families. Are they working in safe conditions and using basic health and safety equipment? Do they use child labourers? Are they sourcing or mining crystals legally?
  • Is a crystal shop buying from ethical wholesalers or direct from miners?
  • Does the shop purchase from countries such as China? If they do, there’s a high chance that the rocks sourced have been bought from many poor countries such as Pakistan, Afghanistan, Brazil, Indonesia and Brazil (not limited to) and well below a fair trade price.
  • China is a worldwide major exporter of crystal and stone goods. Sadly, it is also a major producer of trademarked contraband such as Disney products and crystals manufactured or enhanced to resemble other crystals. Search online for “fake crystals.”
• Rokm no longer imports crystals from China. Instead we, use reputable UK Wholesalers that have a good ethical policy.
  • Sometimes we import crystals from other countries if certain items are not available in the UK Wholesale stock. However, we only use suppliers where we can guarantee that all legal and ethical challenges have been met.
  • We’re open about where we source our stock. If you wish to know more, please contact us. We’re proud supporters of safe mining, anti child labour laws and exceeding minimum living wages. We know our suppliers and how and where they source stock.

We hold a combination of crystals and rocks. Rocks are 100% natural products.

However some crystals are available that carry a “man made” or “enhanced” product label (seen on the main product selection page and in the description). This is to let you know which crystals are grown in laboratory conditions or enhanced beyond their natural composition. Handy, in case you want to limit your search to natural-only, or doing research on man-made crystals.

We re-use materials that come in with stock shipments as well as using clean, recycled materials. All our boxes sent out to customers are recycled and recyclable. The packaging inside is either recycled shredded paper (dyed with natural and chemical free colourants) and/or wrapped in bubble wrap or foam that we have gained from Rokm Stock orders (we don’t purchase ANY plastic based materials). The only part of the packaging that isn’t currently recycled is the packaging tape to hold your order box together. We’re looking at ways we can make this more environmentally friendly.

If you have any suggestions of how to improve, please let us know!

You can browse our website via the search function. Or you can refine your selection by navigating the menu.

If the item is in stock (out of stock items are marked as “Out Of Stock”), you’ll be able to the add the item and the quantity needed to your basket.

When you’re ready, press the basket icon at the top of the page and choose “Checkout” to complete your order.

Shipping will be calculated and viewable at Checkout.

We recommend you create an account in order to keep track of your past and present order information.

You do not need an account to place an order. We don’t supply paper receipts unless you are outside the UK. So if you lose the email receipt, you will need to contact us here if you need help with your order or for identifying crystals.

You may also miss out on personalised or member-only special offers if you do not have an account.

We love Super Payments! This method helps us retain 100% of the order amount, while we give you some of the savings back in the form of an additional discount at checkout. This method uses the latest encrypted checkout security and we can issue refunds immediately without you having to wait up to 10 working days for other refund methods.

By using Super, we can invest more into our stock, keep prices low and run more efficiently.

Other methods available include Bank Transfer (Business Account), PayPal, PayPal Pay In 3, Major Debit and Credit Cards. It’s worth noting, we incur payment transaction fees for these methods and we recommend using Super Payments to help us during the 2022 and 2023 Cost Of Living Crisis but we certainly won’t discriminate if you choose these methods – we like to make sure all bases are covered 🙂

It is possible to cancel an order, provided that your order has not been shipped. If you receive a “Your Order Is Complete” email, your order cannot be cancelled. However, once your is received by you, you can return your order for a refund (fully refunded minus the cost of shipping if shipping was paid in addition).

Yes! You have 30 days to to return your order for a full refund (minus the shipping costs if this is on your order). If your order included free shipping, the full amount will be returned to you minus a small administration fee of 10%. This covers the cost of packaging materials used to pack your order, time spent to restock the item and the dreaded transaction fees we can’t recover from refunding. You can see our full refund and returns policy here so you know exactly what to expect when you order.

Refunds are issued by the same method your order was created. If you used Super Payments, refunds arrive within 2 hours of issue and all other payment methods can take up to 5 working days to arrive back in your account.

We have set out instructions on our Refund and Returns policy. Essential to know – you are covered! You may need to send us photos of damaged packaging and/or goods for both yours and our reference. But you will likely be refunded in as little as 48 hours after letting us know there is something wrong (dealt with on a case-by-case basis).

You have 14 calendar days from the date your order was delivered to let us know.

See our Refunds and Returns Policy, which includes information about damages, faults and lost items.

If you need to contact us, go to our Contact Rokm page or email contact@rokm.co.uk

All orders or shipped within 48 hours or if the order is received during the weekend (Saturday and Sunday or Bank Holiday), your order will be shipped within 2 working days of the new week.

We take great care in packing items and wrap each crystal individually, which can take a little time, and extra care, especially to more fragile items.

If we’ve made the mistake of sending the wrong order, we’d ask you to contact us so we can send you a paid-returns label. We can email you the QR Code which you simply take to the delivery office and they will scan and print the label.

If we’ve missed an item on your order, let us know and we’ll send out the missing item or offer a refund if the item is no longer with us.

You can contact us here (our Contact Us page), email us on: contact@rokm.co.uk

Or, you can call, text or Whatsapp on 07512 357 278

We tend to reply to emails within 24 to 48 hours, depending on how busy we are, and recommend a quick text, call or Whatsapp message for a faster response.