What To Do Next

If you received your order within the last 14 days, please upload images of any damaged packaging and damaged items. This is to ensure we can process any refunds or replacments as quickly as possible.

Please attach images in jpeg / jpg / png (most modern take photos as these).

Note: We can only process claims for damages up to 14 calendar days after you received your order (from the date set on your order tracking).

What To Do Next

Please describe the nature of the fault below and upload up to 5 photographs. We'll use your images to determine if a repair or replacement is needed.

Please attach images in jpeg / jpg / png (most modern take photos as these).

We'll contact you via email with further instructions. If we need you to send your item to us, you'll be refunded all reasonable postal costs after we receive your item. In this case, please ensure you supply a copy of your receipt. We will refund costs up to and equivalent to Royal Mail's Tracked 48 service (or similar services).

For Your Benefit:

Please continue to submit your enquiry if your order was placed more than 10 working days ago.

If it is less than 10 working days since your order was dispatched, please check the delivery status via your order's tracking number and allow 10 working days to elapse. During this period, we cannot process any claims of loss until after this time has elapsed. Please also check with your local delivery office in case it is being held for collection or re-delivery.

For Your Benefit:

Please continue to submit your enquiry if your order was placed more than 30 calendar days ago.

If it is less than 30 calendar days since your order was dispatched, please check the delivery status via your order's tracking number and allow the 30 calendar days to elapse. During this period, we cannot process any claims of loss until after this time has elapsed. Please also check with your local delivery office in case it is being held for collection or re-delivery.

What To Do Next

We can only accept order returns if you advise us within 30 days of receiving your order.

1. Safely package the item(s). We always recommend preparing items for a rough ride back to us in case of "heavy-handling". If you haven't opened the original package, remove the old delivery label (or cross out your delivery address), and ensure the box is sealed and undamaged. If the box is crushed or open, we require you to check the contents and let us know if there are any missing or damaged items.
2. If all is well, continue with this form to let us know you're returning your order and take note of our address:Rokm Office, The Lounge,
   2 Bath Street,
   ILKESTON,
   Derbyshire,
   DE7 8FB
   (UK)
3. Send your order with enough postal insurance (check with your delivery company) in case of total loss or damage during return transit. We can't process refunds for damages or losses without sufficient insurance.

Note: If you don't inform us of a returned order, we won't be able to process a refund or take action if the item is lost in transit.

The cost of returning an order is not refundable. Please see our FAQ's for answers to common questions or Refunds Policy for full details.

Note for International Customers: Please ensure you mark your parcel as a "Returned Goods."

Please Note

We will ask the host/guest speaker if they are still accepting public enquiries. If they are, we'll contact you via email about how you get in touch. We'll also let you know if they are not accepting public enquiries.

What Are Your Social Media Links?

We're sorry you'd like to leave

Our policy is to try and make Rokm Exclusive affordable for everyone and if you like, we might be able to offer you a personalised monthly membership.

Let's do this!

We'll consider your offer and let you know via email within 2 working days.

If you don't want to wait - login to your account here and follow these directions:

Log In > My Account > Subscriptions > Cancel Subscription

No further membership fees will be payable once you cancel your membership.

We don't like the hard sell!

Please continue to submit your request for a manual cancellation. It may take up to 2 working days for your membership to be cancelled as we have to manually cancel your subscription and stop further subscription payments being taken. If any payments are due to be taken in the next 2 working days (excludes weekends and bank holidays), you may still be charged. In which case, please contact us to let us know so we can refund this charge.

If you can't wait - you can login to your account at Rokm.co.uk/login (new window) and follow these directions:

Log In > My Account > My Subscriptions

No further membership fees will be payable once you cancel your membership.

Thank you

Please proceed to submit your enquiry and we'll contact you via e-mail within 2-3 working days

Just a few questions to help us get to know you...

Rokm LTD is a UK based company seeking investment capital to expand from online-only to a physical location in the Midlands area. We'd like open Discount Den as a warehouse location to visit, shop and join our membership program. This will enable potential new job opportunities in customer service, stock handling and other operations.

We'd like to bring onboard investors who know the retail market, or had successful portfolios in the same industry and can keep up with today's technology.

Rokm LTD is owned by a Rafe Whysall who's passion it is development and grow a successful brand as a low-cost retailer, with a reduction in product mark-ups in leiu of membership sales and increased sales per product. Win Win!

If this is for you, please continue. Otherwise, thank you for stopping by.

Thank you for your time...

Your enquiry will be forward to Rafe Whysall, Rokm LTD owner for consideration. He will be in contact to discuss your investment opportunity in the next 2 - 3 working days, if not sooner. Please check your email inbox.

Please click "Submit" to complete your proposal.

Kind regards

This section has moved...

Please see the section "After Sales Care" for queries relating to your orders.

What we need to make a quote:

• Date and time collecting
• Date and time dropping off
• Quantity of seats
• Client name and preferred method of contact

Once you submit you enquiry...

We'll review the information you've provided and aim to contact you within 24 hours (or aim to contact you at your chosen time if you chose "telephone" as your preferred contact method).

Thank you for taking the time to enquire.

We appreciate you informing us...

...because we may have to inform other overlapping bookings. Please ensure you have filled out your Name, Email used for your reservation and new date and time of return.

Alternatively, you can call or use Whatsapp to inform us. If you submit online, we'll normally review within a few hours, but may take up to 24 hours. We'll respond accordingly and update regarding any applicable charges.

Thank you. Please click "Submit" below.

Let's get you through to Whatsapp with Rokm...

Call or text: 07512357278 or:

Follow this link on your computer or mobile device to report the damage/fault. We normally see and respond on Whatsapp much quicker compared to our online forms.

Please include the following information:

Your name, email address, order number or reservation number, how many seats are damaged/faulty, whether you need a replacement seats and photos of the damage/fault. You may include brief details of what has happened if you wish. Please ensure the faulty/damaged seats are returned at the end of the rental.

Take me to Whatsapp

What happens next?

Once you've completed this form and clicked "Submit" below, Rokm will first look to see if you need a replacement for the remainder of your rental. Please note it can take up to 24 hours for online forms to be reviewed, but most of the time it is sooner. Whatsapp, or calling us is usually the fastest way to let us know.

When the seats are dropped off at the end of your rental, or upon replacement:

A) If the seat is faulty, there is nothing more you need to do and we'll refund your security deposit as normal.

B) If the seat was damaged and needs repair or replacement to make the seat safe and reusable, the cost will be taken from your security deposit and any excess charged in addition (for example, a total loss of multiple seats costing more than the security deposit).

C) If the damage is, for example, a light scratch, or, a screw has come loose, then there's no need to submit this form unless you need a replacement. Just simply make a note of it on the report-sheet supplied with your Rental Agreement. You'll most likely receive your security deposit without any problem.

If needed, please continue to submit your form.

We're here for you...

You can either drop us a message below, or, it might be quicker to drop us a text, call or Whatsapp.

Call / Text: 07512357278

Whatsapp: 07512357278 or click here for our Whatsapp link

It's great that you're here! Before we can bring you aboard, we need to check you meet our minimum requirements. Please note, we only have limited spaces so we cannot guarantee in a immediate approval. Hang in there!

We are sorry...

We can only accept applications from users who are aged 18 or over. Please exit at your convenience.

No socials - no matter...

Although it's beneficial to use social media for affiliate programmes, it's not compulsory with us...

Affiliate Terms

Before you submit your enquiry, you can find Affiliate Terms here

You can also find information about Rokm LTD's Privacy Policy here

We're Sorry...

We cannot accept your application to join unless you understand and accept Rokm LTD's Terms and Conditions for Affiliates. Please exit at your convenience.

We're glad you've made it this far... What next?

Please click "Submit" below and we'll review your application enquiry. Please check your email inbox shortly. All being well, we'll be sending you an e-mail of acceptance and a link to open to your Affiliate Account.

Please remember, being an Affiliate only applies to Rokm LTD's Discount Den products and memberships.

We'll be in contact in the next 1 - 2 working days.

If you'd like to get answers to common questions, you can visit our FAQ page.

Tis a sad day for us...

But we know sometimes, moving forward is the right way for you and our clients. Please let us know why you'd like to leave (optional, but it helps us), and we'll close your account down within 2 working days and process any outstanding monies owed.
Thankyou for being a Rokm Affiliate.

You can contact Rokm...

If you have any questions or concerns, you can contact Rokm by:

Whatsapp: +(44)7512357278 or click on our Whatsapp Link here

Email: contact@rokm.co.uk (1 - 2 working day response)

IMPORTANT NOTICE

Rokm LTD will never ask you for your account password in our communications with you and we will never ask you to reveal your bank account information.

If you are asked to reveal such information, please contact your local police authority. Or if you have already provided someone your bank account information, please contact your bank immediately.

What Next?

Once you click "Submit" below, we'll investigate further and make contact with you via your registered email address linked to your Affiliate Account directly to discuss further.

We won't process any payments without first confirming your identity. To this end, we may ask you additional questions about you and/or your affiliiate account before any overdue payments are paid out.

If you've included all the relevant information in your enquiry, please click "Submit" and we'll in contact within the next 1 - 2 working days.